Frequently Asked Questions

Can I commission a custom piece?

Yes. Please send us a message regarding your special project. 

 

Will you make a piece of jewelry using my own strings and/or parts?

Sure! Make your Upbeat Jewellery experience even more personal by commissioning Wesla to create jewelry using your own instrument strings and/or parts. Contact us to discuss.

 

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, and Discover. Unlike our previous online store, this store does not currently accept PayPal. If you prefer using PayPal for jewelry purchases, please visit our Upbeat Jewellery Etsy shop.

 

Do you accept international orders?

We do accept international orders. Please contact us before placing your order, if ordering for shipment outside of the U.S. Our current shop settings are limited to domestic orders. As we continue to set up this new online store, we will add checkout options for international shipping rates and other relevant information.  In the meantime, we will work with you on an individual basis to determine the best shipping costs and methods for your order.

 

Refunds and exchanges

We hope you are completely happy with your purchase. Please contact us right away if you have any problems with products you have bought from us.

Returns must be made within 7 days of receipt. Please contact us first to receive instructions and a return authorization code. We will not accept returns without an authorization code. 

If the item was received as a gift after the 7 day window, please contact us to work out a return/exchange arrangement.  

This return policy does not extend to earrings for hygiene reasons, nor to jewelry that has been altered to your specifications. 

Item(s) must be returned in the condition in which they were sent, in the original packaging. The customer is responsible for return shipping costs via the same method by which the shipment was originally sent. 

Please allow time for refunds to be credited to your account. 

 

Wholesale

We welcome wholesale inquiries. Please send us a message, and tell us a bit about your store or gallery.